Return, Refund & Cancellation Policy

Last updated: 12 July 2026 · Applies to all orders placed on https://seoulstreet.in

This Return, Refund & Cancellation Policy ("Policy") governs the return of products purchased from the website https://seoulstreet.in ("Seoul Street", "Website"), which is owned and operated by Unigrow Company ("we", "us", "our"). By placing an order on the Website, you agree to the terms set out below.

1. Order Cancellation

1.1 Cancellation by the customer

• You may cancel an order free of charge at any time before the order has been handed over to our logistics partner for dispatch.
• To cancel, email support@seoulstreet.in from the email address used to place the order, quoting your Order ID and the reason for cancellation.
• Once an order has been dispatched and a tracking number has been generated, it can no longer be cancelled. In that case, please wait for delivery and raise a return request under Section 3, if eligible.
• For a cancelled prepaid order, the full amount paid (including any shipping charges collected) is refunded to the original payment method as per the timelines in Section 6.

1.2 Cancellation by Unigrow Company

We reserve the right to cancel an order, in whole or in part, in the following situations:

• The product is out of stock, discontinued, or unavailable from our supplier.
• There is an error in the price, description, or product listing.
• The delivery address is outside our serviceable area, or is incomplete or unverifiable.
• The order is suspected to be fraudulent, or fails our payment or identity verification checks.
• The order is placed for resale or in unusually large quantities not intended for personal use.

If we cancel a prepaid order, the full amount is refunded to the original payment method. We will inform you of the cancellation by email.

2. Delivery Verification (Please Read Before You Open the Parcel)

Because we deal in cosmetics, skincare, beauty and personal-care merchandise, we strongly recommend that you record a continuous, unedited unboxing video of the sealed parcel from the moment you receive it. This video is the fastest and most reliable way for us to approve a claim for a damaged, missing, wrong or defective item, and it may be requested by us or by our logistics partner during an investigation.

If the outer packaging is torn, wet, re-taped or visibly tampered with at the time of delivery, please refuse the delivery and inform us at support@seoulstreet.in on the same day.

3. Returns

3.1 Return window

You may raise a return request within 7 (seven) days from the date of delivery, as recorded by our logistics partner. Requests received after this period cannot be accepted.

3.2 Conditions a returned product must meet

To be eligible for a return, the product must be:

• Unused, unwashed and in its original condition, with no signs of wear, damage, or alteration by the customer.
• In its original manufacturer packaging, with all seals, shrink-wrap, safety caps, tags, labels, barcodes and batch numbers intact.
• Accompanied by the original invoice, and any free gifts, samples, sachets or promotional items that were shipped with it.

3.3 Grounds on which we accept returns

3.4 Products that cannot be returned

For reasons of hygiene, safety and statutory compliance, the following are not eligible for return, replacement or refund, except where they are received damaged, defective or incorrect:

• Cosmetics, skincare, haircare and personal-care products whose seal, shrink-wrap or safety cap has been opened, broken or removed.
• Products that have been used, swatched, tested or partially consumed.
• Innerwear, socks, earrings and other items that come into direct contact with the body.
• Products sold as part of a combo, bundle or gift set, returned without all components of the set.
• Items marked "Final Sale", "Clearance" or "Non-Returnable" on the product page at the time of purchase.
• Free gifts, samples and promotional items.
• Products damaged due to misuse, mishandling, incorrect storage, or use contrary to the manufacturer's instructions.
• Requests raised after the 7-day return window has closed.

4. How to Raise a Return Request

1. Email support@seoulstreet.in within 7 days of delivery with the subject line "Return Request – [Your Order ID]".
2. Include your Order ID, registered name and mobile number, the name of the product, the reason for the return, and clear photographs or the unboxing video showing the issue and the outer shipping label.
3. Our team will review the request and respond within 2 (two) business days.
4. If the request is approved, we will arrange a reverse pickup through our logistics partner, or share a return shipping address if your PIN code is not serviceable for reverse pickup. Please keep the product packed in its original packaging.
5. On receipt, the product undergoes a quality check at our facility, usually completed within 3 (three) business days.
6. Once the quality check is cleared, the refund or replacement is processed as described in Sections 5 and 6.

Please do not ship any product back to us without written approval from our team. Unapproved returns will not be accepted and cannot be refunded or returned to the sender.

5. Replacements

Where a replacement is approved and the same product is in stock, it is dispatched within 2 (two) business days of the quality check being cleared, at no shipping cost to you. If the product is out of stock or discontinued, we will offer you either an alternative product of equal value or a full refund, at your choice.

6. Refunds

• Approved refunds are initiated within 2 (two) business days of the returned product clearing our quality check, or within 2 business days of an approved cancellation.
• Refunds are credited to the original payment method only — the same card, bank account, UPI ID or wallet used to place the order. We do not issue refunds in cash.
• Once initiated, the amount typically reflects in your account within 5 to 7 business days, depending on your bank or payment provider. Unigrow Company has no control over the processing time taken by banks, card networks or payment gateways after the refund has been initiated from our end.
• For orders paid by Cash on Delivery (where offered), the refund is made by NEFT/IMPS to a bank account you nominate. You will be asked to provide the account holder name, account number and IFSC code.
• Where a return is approved because the product was damaged, defective, expired or incorrect, the refund includes any shipping charges you paid, and reverse pickup is free of cost.
• Discounts, coupon values, promotional credits and loyalty points applied to an order are not refundable in cash. Where an order is fully refunded, a single-use coupon is not automatically reinstated.
• A refund reference number (ARN/RRN) is shared with you by email once the refund is initiated, and may be used to trace the transaction with your bank.

7. Failed and Undelivered Deliveries

If a parcel is returned to us because the address was incorrect or incomplete, the recipient was unavailable across three delivery attempts, the recipient refused delivery without cause, or the customer was unreachable on the phone number provided, we will refund the order value after deducting the actual forward and return shipping charges incurred. Prepaid orders in this situation may, at our discretion, be re-shipped once the customer confirms a corrected address and pays the applicable shipping charge.

8. Payment Failures and Duplicate Charges

If an amount is debited from your account but the order is not confirmed on the Website, the transaction has usually failed at the payment gateway and the amount is auto-reversed by your bank within 5 to 7 business days. If the amount is not credited back within that period, write to support@seoulstreet.in with the Order ID, transaction date, amount and bank reference number, and we will take the matter up with our payment gateway partner on your behalf.

9. Contact Us

For any question about this Policy, or to raise a return, refund or cancellation request:

This Policy is to be read together with our Terms & Conditions, Privacy Policy, Shipping Policy and Support Policy. We may amend this Policy from time to time; the version published on this page at the time you place your order will apply to that order.